Customer Care Representative with Czech and English

Are you ambitious and looking for a position:
– Where you can make use of your language skills?
– Where you can progress in your career?
– Where you can enjoy a great atmosphere combined with a professional work environment?
– With a multinational team containing at least 10 different cultures?

You’ve just found the job!

Your responsibilities as a Customer Care Representative would include:
– Being first point of contact for clients and resolving their requests by e-mail/phone/chat.
– Solving customer queries directly or escalating it to the appropriate department accordingly with the procedure.
– Recording and following up customer contacts in the computer system to build customer history.
– Attending training sessions for the purpose of learning about new procedures, products, services and keeping up to date to ensure high quality of service when dealing with customers.
– Effectively communicate with other departments regarding customer queries/escalations.

Requirements:
– Fluent Czech and good command of English
– Effective and efficient communication skills
– Developed computer literacy
– High motivation and learning skills
– Previous experience in a customer services environment is an advantage

ACN offers:
– A stable full-time job (with 1 hour of fully paid break)
– Cafeteria benefit system (Multisport card or other benefit from among 700 benefits to choose)
– Private medical care in Luxmed
– Acces to on-line trainings’ platform
– Team events/Integration parties
– Nice and friendly atmosphere (and we mean it!)
– Opportunity to work in a multicultural environment
– Additional days off for years of service.

We are seeking candidates who are committed to learning new skills, are flexible and adaptable to change.

If you are interested send your CV in English to: